HelpDesk Plans

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Professional

BRL146.00

Elite

BRL183.00

Ticket opening channels

WhatsApp (optional – paid separately)

Chat

Agents installed in devices

App

Email

Customer Portal

API

Custom forms

Ticket Management

Task management

Custom fields

Knowledge base

Follow customers and tickets

Mass ticket update

Advanced dashboard

Workflow, automation triggers for tickets

Records of working hours

Ticket scheduling

Password management (password vault)

Work desk

Service catalog

Satisfaction survey

Ticket validation

Ticket approval

Billing management

Define hourly contracts, by ticket or service catalogs

Device loan contracts

Device contracts

Minimum fraction for working hour records and ticket closure

Block due to default

Integration

Open AI

IP telephony

BomControle ERP

Integration of Google Users

Integration of Office365 Users

Zabbix

Visualizations and indicators

SLA dashboard: view tickets by SLA

Advanced dashboard

Create reports with filters

Personalize reports with your brand

Exclusive tool for GDPR adaptation

(paid separately)

GDPR ticket opening

Inventory management

Device automation / notification

Connection via SSH

SNMP

Windows, LINUX (Debian, Suse Ubuntu), and MAC Clients

Removable media block

Unreliable services

Untrusted applications

Outdated operating system

Windows Firewall turned off

Customer computer installation agent

Customer smartphone installation agent

Antivirus monitoring

Event Viewer monitoring

CPU, memory, and temperature monitoring

Disk monitoring with SMART

Service monitoring

Link monitoring (website/IP/port)

Remote access

Network topology

Network scanning for connected devices

Classification of trusted and untrusted software and services

Linking a device to a ticket

Software license management

Device profile

Script library

Your customer portal with your logo (White label)

Customize your customer portal with your brand color and logo

Project Manager

Project management

2FA

Two-factor authentication via email and Milvus app

	Professional BRL146.00	Elite BRL183.00

Ticket opening channels
WhatsApp (optional – paid separately)
Chat
Agents installed in devices
App
Email
Customer Portal
API
Custom forms

Ticket Management
Task management
Custom fields
Knowledge base
Follow customers and tickets
Mass ticket update
Advanced dashboard
Workflow, automation triggers for tickets
Records of working hours
Ticket scheduling
Password management (password vault)
Work desk
Service catalog
Satisfaction survey
Ticket validation
Ticket approval

Billing management
Define hourly contracts, by ticket or service catalogs
Device loan contracts
Device contracts
Minimum fraction for working hour records and ticket closure
Block due to default

Integration
Open AI
IP telephony
BomControle ERP
Integration of Google Users
Integration of Office365 Users
Zabbix

Visualizations and indicators
SLA dashboard: view tickets by SLA
Advanced dashboard
Create reports with filters
Personalize reports with your brand

Exclusive tool for GDPR adaptation
Exclusive tool for GDPR adaptation	(paid separately)	(paid separately)
GDPR ticket opening

Inventory management
Device automation / notification
Connection via SSH
SNMP
Windows, LINUX (Debian, Suse Ubuntu), and MAC Clients
Removable media block
Unreliable services
Untrusted applications
Outdated operating system
Windows Firewall turned off
Customer computer installation agent
Customer smartphone installation agent
Antivirus monitoring
Event Viewer monitoring
CPU, memory, and temperature monitoring
Disk monitoring with SMART
Service monitoring
Link monitoring (website/IP/port)
Remote access
Network topology
Network scanning for connected devices
Classification of trusted and untrusted software and services
Linking a device to a ticket
Software license management
Device profile
Script library

Your customer portal with your logo (White label)
Customize your customer portal with your brand color and logo

Project Manager
Project management

2FA
Two-factor authentication via email and Milvus app